# Overview

The Octoo application is a robust system for managing requests for different types of service providers (e.g., interpreters, CART, etc). Octoo provides tools to **partners** (e.g., an interpreting agency), **providers** (e.g., a sign language interpreter), and **customers** (e.g., a hospital), to make requests, find qualified providers, and process billing all from a single application.

{% hint style="info" %}
**The Octoo application is currently in closed beta**

* For demo requests, contact <sales@octoo.com>
* For technical support, contact <support@octoo.com>
  {% endhint %}

## Basic workflow

A *partner* uses Octoo to onboard both *providers* and *customers*. During the onboarding process, the partner would establish agreements and terms with both parties. A *customer* then makes a new request for services, and the Octoo application will curate a list of considered providers to broadcast the request. Providers respond to the request with their interest (or decline the opportunity) and are assigned to the service by the partner or customer. After the service is complete, provider invoicing and customer billing is generated automatically based on the agreements.