> For the complete documentation index, see [llms.txt](https://docs.octoo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.octoo.com/customers/overview.md). # Overview A **customer** is an entity on Octoo that is requesting and paying for services. Any user on the Octoo platform can establish a **customer** in order to request services. A **customer** does not have to be a *business* or an *organization*: an individual can be a **customer** too. Once a **customer** has a **partner** they can can begin requesting services. ## Basics * **OWNER —** A **customer** must have one (and only one) **owner**. This is the Octoo **user** who is ultimately responsible for managing the **customer** account. Ownership can be transferred; however, a **customer** must always have one **owner** at a time. * [**BILLING**](/customers/billing.md) — A **customer** must also define one **billing** person. This can be the same person as the **owner** or someone else entirely. The **billing** person is the default contact person for bills received and the person a **partner** will contact if they have questions about the bill. * **TEAM MEMBERS** — A **customer** can invite other people to join their customer account as a **team member.** Each **team member** can be assigned different **roles** that specify what the member can and can't do (permissions). You can add or remove members at any time. You can edit your team members by visiting: . --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.octoo.com/customers/overview.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.