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A qualification is a way for a partner to identify providers with specific skills or attributes needed for certain requests and customers.
Each partner has their own way of qualifying a subset of their providers for certain requests. The Octoo platform gives partners the flexibility to define their own qualification and parameters for meeting a qualification.
When requests are made, the partner's custom defined qualifications can be applied to requests as needed and the broadcast order will be prioritized to target qualified providers first.
Qualifications can also be required for certain requests ensuring that only providers that meet the criteria are selected.
A qualification can literally be anything the partner wishes to define! They can be based on something concretely recognized or an abstract concept. Here are some examples:
- "Nationally Certified"
- "NSA Security Clearance"
- "Good with octopuses"
Qualifications integrate with our documentation system and, as such, you can specify that a certain qualification depend on specific documentation to be in effect.
For example, if you had a qualification named "HIPPA certification" it could be dependent on the provider possessing a document indicating that certification. Since the documentation system tracks expiration dates, if that provider's document were to expire their qualification would also lapse (until the documentation was updated).
Not all qualifications make sense for every type of provider or zone. Octoo allows you to specify whether the qualification should be applied to all providers and zones or only a subset.
For example, if you had a qualification that was "ProTactile" (for sign language interpreters working with DeafBlind consumers) it wouldn't make sense to apply it to a CART provider.
Or, if you had a qualification that was "Approved by Illinois Chamber of Commerce" it wouldn't make sense to offer that qualification on requests in Albequeque.
When a provider onboards with a partner, the partner can then apply their qualifications to the provider as they see fit. Adding the qualification to the provider is like giving them a little badge or special status. Now they will be eligible to be prioritized for broadcasts and for requests restricted to their specific qualifications.
Some customers may require certain qualifications for all requests by deafult. A partner can assign those qualifications to the customer under their partner-based request settings.