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There are specific settings for customers and personnel.
A customer (or requestor) there are some settings you can adjust to your liking.
To modify your notification preferences for certain types of email contact visit: https://app.octoo.com/profile/notifications-delivery. If you uncheck those notifications you will no longer receive them by email.
This is particularly useful if you no longer want to be notified when other team members make requests.
Example delivery notification settings page for a customer personnel